Senior Field Service Technician - Transmission & Distribution
Job Description
Senior Field Service Technician � Transmission & Distribution
| Location: | |
| Job ID: | 3551 |
| Position type | Remote (for positions required to be located in specific geography) |
Powering the Future: Supporting the Critical Infrastructure That Keeps Energy Flowing!
Our Field Service / Operations team is seeking a highly skilled and safety-focused Senior Field Service Technician � Transmission & Distribution to support installation, maintenance, testing, troubleshooting, and repair of switchgear, transformers, circuit breakers, protective relays, and control systems. In this advanced field role, you�ll lead site activities, provide expert technical support, and train technicians while ensuring reliable performance of critical substation and power equipment.
What You�ll Do:
Lead Field Execution:
Develop and execute detailed plans for work performed at customer sites. Coordinate planned activities with customers, contractors, and internal teams to ensure safe and efficient project completion.
Oversee Turnkey Projects:
Lead on-site turnkey installation and commissioning projects, assisting with project planning and scheduling to meet scope, timeline, and quality requirements.
Direct Equipment Assembly & Quality Control:
Lead and direct assembly of equipment division products, ensuring proper techniques, quality control standards, and compliance with specifications.
Manage Site Operations:
Organize and supervise site mobilization and demobilization activities. Review subcontractor timesheets, confirm change orders, document job progress, conduct daily pre-job briefings, and perform safety observations and reporting.
Provide Expert Technical Support:
Deliver advanced technical support to internal and external customers, third-party service organizations, and end users. Train and evaluate third-party service providers on product service and installation standards.
Train and Educate Customers:
Develop and deliver customer training programs and materials related to MEPPI product offerings and testing software.
Program and Troubleshoot Controls:
Program, calibrate, install, and troubleshoot electronic control devices. Analyze graphical and performance data both onsite and remotely to diagnose and resolve issues.
Commission and Test Equipment:
Develop commissioning test plans, set up test equipment, analyze results, and document findings. Train customers in the use of testing tools and software.
Collaborate Across Divisions:
Work closely with Project, Engineering, and Sales teams to address equipment performance issues and deliver effective product solutions.
Recommend Long-Term Solutions:
Identify and recommend service product offerings and maintenance solutions that support long-term reliability and capital investment protection. Provide input for service quotations as needed.
Document and Report:
Maintain accurate service records and develop detailed reports related to equipment repair, inspection, and commissioning activities.
Manage Administrative Responsibilities:
Submit accurate and timely expense reports in accordance with company policies.
Represent the Division Professionally:
Further the goals of the Service Center Division by fostering positive relationships and conducting business professionally with customers, vendors, subcontractors, and internal stakeholders.
What You Bring:
Education & Experience:
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Associate degree in Electrical or Mechanical Engineering, or a related technical field required.
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Minimum of eight (8) years of experience troubleshooting and repairing technical, electrical, and/or electronic products, including at least five (5) years of experience with substation or power electronics-related equipment.
Technical Expertise:
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Advanced field application knowledge of substation-related products.
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Advanced knowledge of common electrical equipment, substation construction, and associated systems.
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Advanced proficiency with mechanical and electronic test equipment, including operation, data collection, analysis, and reporting.
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Advanced knowledge of communications and networking protocols.
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Advanced ability to read and interpret technical drawings, mechanical blueprints, electrical schematics, bills of material, and instruction manuals.
Skills & Capabilities:
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Advanced analytical and problem-solving skills.
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Strong interpersonal, communication, and presentation skills to effectively interact with customers, employees, and suppliers.
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Ability to organize activities and work effectively in a team-oriented environment.
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Advanced computer skills, including proficiency with Microsoft Office products, Microsoft Project, MRP/ERP systems, and company timekeeping and expense reporting systems.
Work Environment:
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Frequent travel to customer sites, including substations and industrial facilities.
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Exposure to energized electrical equipment and high-voltage environments.
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Field-based work requiring coordination with contractors and cross-functional teams.
Why Join Us?
Impact Critical Infrastructure:
Support the installation and performance of equipment that powers communities and industries.
Technical Leadership:
Serve as a subject matter expert and mentor within the Field Service organization.
Safety & Quality Focus:
Be part of a team that prioritizes safety, precision, and operational excellence.
Career Growth:
Advance your expertise within a global organization delivering innovative energy solutions.
About Us:
Mitsubishi Electric Power Products, Inc. (MEPPI) is a trusted leader in power systems, transmission and distribution solutions, rail transportation technologies, and large-scale infrastructure equipment. We deliver reliable, innovative solutions that keep critical systems operating safely and efficiently.
Equal Opportunity Employer:
MEPPI is committed to creating an inclusive workplace. We welcome applicants from all backgrounds and provide equal employment opportunities for all qualified candidates.