Job Description
Job Description:
Job Title Coffee Shop Manager
Company One Lifestyle, Ltd.
Department Site Management
Reports To Director, Morning Ritual
Wage Category Non-Exempt
The Team You Will Join
At Morning Ritual, you are joining a hospitality-driven coffee team built around energy, consistency, craft, and community. Our philosophy centers on delivering high-quality coffee, approachable food offerings, fast hospitality, and genuine guest connection in a welcoming and energetic environment. We believe coffee shops should feel personal — where regulars are known by name, the bar runs with precision, and the atmosphere creates a sense of belonging for both guests and team members. Every interaction, drink, and detail contributes to building a memorable experience that guests look forward to every day.
Who You Are:
As the Coffee Shop Manager, you are responsible for leading the daily operation, guest experience, team culture, and financial performance of the coffee shop. You set the tone for the business through leadership presence, hospitality standards, operational execution, and team development.
You understand that great coffee shops are built through consistency, urgency, hospitality, and attention to detail. Your ability to lead the floor, develop teams, protect the craft, and drive operational excellence directly impacts the guest experience and long-term success of the business.
The Difference You Will Make:
Lead all daily coffee shop operations including guest experience, bar execution, cleanliness, staffing, and operational flow
Create a welcoming, hospitality-first culture built around connection and consistency
Lead daily pre-shift meetings focused on priorities, service standards, product focus, and operational readiness
Maintain active floor presence by coaching, supporting, and leading the team during service
Build relationships with regular guests and help create a highly personalized experience
Recruit, interview, onboard, and develop baristas and café leadership teams
Train and coach team members on espresso standards, milk steaming, recipes, hospitality, and operational procedures
Create schedules that align with business needs while supporting team engagement and operational efficiency
Manage labor, inventory, ordering, and controllable expenses to achieve business targets
Analyze sales trends, guest behaviors, and operational opportunities to drive growth
Ensure espresso machines, grinders, brewers, and equipment are properly maintained and calibrated
Maintain recipe consistency, product quality, and presentation standards
Ensure all food safety, sanitation, health, and alcohol service standards are consistently followed
Partner closely with the General Manager, Director of Morning Ritual, and leadership teams to drive operational success
Support surrounding hospitality operations and community activations when needed
What You’ll Bring:
Passion for hospitality, coffee culture, and guest experience
Strong operational leadership and people development skills
Ability to lead fast-paced hospitality environments with energy and professionalism
Strong communication, organization, and coaching abilities
High attention to detail and commitment to product quality and consistency
Ability to multitask, solve problems, and remain calm under pressure
Experience with scheduling, labor management, inventory, and operational systems
Positive attitude and hospitality-first mindset
Evening, weekend, and holiday availability as business needs require
Minimum 2+ years of coffee shop or hospitality management experience preferred
Experience hiring, training, and developing front-of-house teams preferred
ServSafe certification preferred
TABC certification where applicable
Minimum Qualifications
High School Diploma or equivalent required. At least two (2) years of related front-of-house and/or coffee shop management experience required.
Physical Demands and Work Environment
The physical demands and work environment described herein are representative of the criteria that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform these functions in accordance with applicable law.
Physical Demands: While performing the duties of this job, the employee is required to work with long periods of standing and walking throughout the kitchen and service areas. In addition, employees will walk; handle food and beverage objects, reach and extend with hands and arms; talk and hear. Occasional climbing, balancing, stooping, crouching, and crawling; specific vision abilities required by the job include close vision, distance vision, and the ability to focus.
Work Environment: While performing the duties of this job, the employee is exposed to a kitchen and guest service environment including heat and steam.
Location and Travel: Position will be based in Nashville, TN, Brier Creek, NC, Pflugerville, TX, Charleston, SC or Columbus, OH with occasional travel to local stores.
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Lifestyle Communities (LC) is an Equal Opportunity Employer.