Overview

This is a hybrid role with the expectation that time working will regularly take place inside and outside of our Jacksonville, FL office.

This position provides operational support to the Equipment Finance Division. Facilitates processes and workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Post payment transactions, update account information, answers inquiries and resolve issues in alignment with service standards and business goals. Assists in the identification of process inefficiencies or opportunities for improvement. Guide and assist less experienced team members as needed.

Responsibilities

Contract and Asset Maintenance: The ongoing upkeep and support of contracts and assets for the business. This includes activities such as regular review and assessment of contract terms, ensuring compliance with contract requirements, resolving disputes, monitoring performance, and making necessary amendments or updates.
Cash Posting: Receive and review incoming cash payments, including checks, electronic funds transfers, credit card payments, and other forms of remittance.
Refunds: Process customer/dealer refunds for overpayments. Obtain proper authorization and approvals.
Updates/Cancellations: Modifying existing ACH setups as required, ensuring accurate and up to date information for successful transactions.
Account Reconciliation: Regularly reconcile cash posting transactions with bank deposits to identify and resolve discrepancies. Investigate and resolve any payment processing errors.
Suspense Management: Conduct regular reviews and analysis of suspense items to identify trends and areas for process improvement.

Qualifications

Basic Qualifications:

Bachelor's Degree and 1 years of experience in Banking, Finance, Accounting

- OR -

High School Diploma or GED and 5 years of experience in Banking, Finance, Accounting

Additional Requirements:

Advanced written and verbal communication

Ability to multitask and problem-solving skills

Risk-focused

Advanced attention to detail

Access and Excel familiarity

Adaptable and motivated to learn new skills

Preferred Qualifications:

Large Financial Institution experience

Advanced Access and Excel skills

Pega and/or InfoLease experience

Proven ability to follow policies and procedures

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.