Junior Customer Care Specialist (Shifts)

What can you expect your day to look like?

• Responding to customer inquiries via phone, email, and chat.
• Providing accurate and timely information to customers regarding shipment tracking, delivery times, and other logistics-related questions.
• Maintaining customer records and ensuring that all information is up-to-date and accurate.
• Assisting with administrative tasks related to logistics operations, such as data entry and document management.

What do we expect from you?

• Higher education.
• Excellent knowledge of Lithuanian, English, Russian (written and oral).
• Ability to work at nights and weekends.
• Quick orientation and the ability to manage large amount of information.
• Good computer skills.
• Similar work experience is considered as an advantage.

Why should you consider us as your next career step?

We always have a challenge for those looking for one. If complex, large-scale, and impactful projects excite you, we might be just the right fit for you. With us, you will enjoy:

• Career opportunities: Many of our managers have started in entry-level positions at Girteka Group, and as many as 30% of our colleagues move up the career ladder every year.
• Learning and development: We continuously invest in a wide variety of internal and external courses, seminars, mentoring, leadership programs, and offer language courses.
• Health and well-being: We care about how our colleagues feel and we offer them comprehensive health insurance. We also foster a community of gym-goers and athletes. On-site meals are 50% compensated, and you’ll find free fruit and snacks in our kitchenettes and lounges.
• Collaborative culture: We believe that the power of teamwork and social connection enables us to achieve exceptional results. Working in international teams, we strive toward the company’s goals together, sharing experiences and celebrating our joint successes.
• Rewards and recognition: Rewards on work anniversary occasions and values-based behavior, days off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs. Access to exclusive discounts from our partners.
• Base monthly salary: from €1580 to €1980 (before tax). The specific salary offered will depend on the candidate‘s experience, competencies displayed and suitability to the requirements of the position.