Head of Digital Health Operations

What you'll do

• Lead and manage HCJ Digital Operations, coordinating Customer Service, Service Management, Network Operations, and IT Business Support teams to deliver dependable, user-centred services. 

• Ensure consistent service delivery to agreed SLAs, embedding ITIL-based best practice and continuous improvement across service management processes. 

• Provide strategic operational leadership for digital services and infrastructure, ensuring they are resilient, secure, scalable, and aligned to HCJ’s service priorities. 

• Act as the senior escalation point for HCJ operational leaders, including major incidents, cyber security threats, and critical system failures—ensuring rapid, safe restoration of services and clear communications. 

• Drive timely resolution of user issues, embedding a strong customer-service culture through effective escalation, problem management, and regular service reviews in line with ITIL best practice. 

• Lead supplier and contract management for operational IT systems, ensuring value for money, robust performance monitoring, and transparent governance. 

• Ensure compliance with Information Governance, cyber security standards, and Government of Jersey policies, supporting safe and lawful use of data and technology. 

• Provide operational input to HCJ digital strategy, business continuity planning, and major programme delivery—ensuring operational readiness, smooth transitions, and sustainable support models. 

• Develop and maintain an annual operations plan and service improvement programme, aligning priorities to HCJ corporate strategy and clinical service needs. 

• Line manage, develop, and support operational staff, promoting a high-performance, learning culture with clear standards, coaching, and professional development.