Spa - Supervisor

Position - Spa Supervisor 

Hourly Rate - $24

Summary

The Spa Supervisor oversees daily operations within assigned spa areas to ensure guests consistently receive exceptional service and quality. Areas of responsibility may include spa treatments, fitness facilities and classes, recreation programs, pool operations, and retail. This role maintains a clean, safe, and welcoming environment while delivering outstanding guest service through direct interaction and communication.

Duties & Responsibilities

Primary Responsibilities / Essential Functions

• Supervision & Leadership
  Supervises team members in assigned spa areas in accordance with company policies and applicable laws. Responsibilities include interviewing, training, assigning and directing work, and recommending candidates for hire. May create schedules, recommend performance ratings, and propose merit increases, promotions, and reclassifications. Sets work expectations, deadlines, and may oversee departmental time and attendance records.

• Daily Operations Management
  Monitors day-to-day spa operations to ensure service standards exceed guest expectations and property requirements. Oversees spa and fitness scheduling, reservations, class coordination, and guest communication to ensure smooth operations. Initiates or recommends corrective action as needed.

• Guest Engagement
  Greets and introduces guests to spa facilities and services. Demonstrates a guest-focused leadership style with a strong sense of urgency, follow-through, and service recovery.

• Financial Performance
  Supports achievement of budgeted revenue, controls expenses, and maximizes profitability. Uses approved computer systems to analyze forecasts, cost reports, and revenue data; takes action to improve performance. Ensures quality and service while reducing waste and maintaining cost controls.

• Service Quality Assurance
  Maintains a strong presence throughout spa areas to ensure consistent delivery of exceptional service. Actively seeks opportunities to enhance guest satisfaction and promptly resolves concerns or complaints.

• Facility Cleanliness & Inventory Management
  Ensures all spa areas are clean, properly set up, and well-maintained. Monitors and replenishes retail inventory, supplies, and equipment; participates in weekly/monthly inventories. May prepare and submit supply or liquor orders. Ensures equipment maintenance and compliance with all beverage regulations.

• Standards, Policies & Procedures
  Monitors and enforces standard operating procedures (SOPs) to ensure consistent service excellence. Assists with developing and updating policies and procedures. Participates in weekly meetings with Spa Management to review goals, challenges, and service standards.

• Safety & Compliance
  Wears required non-slip, oil-resistant footwear and follows all safety policies. Reports safety concerns and takes immediate action in emergencies. Complies with OSHA regulations, including proper use of PPE; reports damaged or missing PPE. Adheres to the hotel’s HAZMAT program and maintains familiarity with current MSDS.

• Attendance
  Reliable, on-time attendance is an essential function of this position.

Other Responsibilities / Support Functions

• Recommends merit decisions, promotions, and reclassifications within established guidelines.
• Responds to guest inquiries and coordinates special arrangements.
• Resolves guest issues within scope of authority; escalates when necessary. Notifies supervisors or Security of unusual situations, missing items, or suspected theft.
• Ensures compliance with alcohol service policies, including denying service to minors or intoxicated individuals. Reports guest complaints or disruptive behavior to management.

Note: This job description is not all-inclusive. Additional duties may be assigned as required. Management reserves the right to modify responsibilities and to provide reasonable accommodations as needed.

Qualifications

• Experience: One to two years of progressive spa experience in a hotel environment required; supervisory experience preferred.
• Leadership Ability: Demonstrated ability to mentor and train staff to exceed guest expectations.
• Labor Management: Ability to anticipate business needs and schedule accordingly while controlling labor costs.
• Guest Service Skills: Strong interpersonal and communication skills; able to maintain confidentiality and professionalism.
• Training: Completes all required training as scheduled.
• Certifications: CPR certification may be required or must be obtained within 30 days of hire.
• Problem-Solving: Strong reasoning and analytical skills; ability to remain calm during busy periods, guest conflicts, or emergency situations.
• Technical Skills: Ability to learn and use hotel POS systems.
• Multitasking & Organization: Strong attention to detail and ability to manage multiple tasks in environments with limited standardization.
• Communication: Ability to read and interpret technical documents and business publications; write reports and procedures; present information effectively to various groups. English proficiency required; Spanish a plus.
• Scheduling Flexibility: Must be able to work varied schedules, including holidays, weekends, and alternate shifts.
• Professionalism: Must maintain a clean appearance and professional demeanor.