Principal Field Applications Engineer

Job Summary: Technical support of optical network Transmission and Transport products for North American and European customers. Responsibilities include but not limited to: • Support of customer lab trials and pre-sales technical inquiries • Priority assessment of customer field issues teams • Coordinating with front line support and R&D teams, driving resolution of complex customer issues. • Formal tracking of issues from record creation through to resolution and closure • Providing training for both internal team and external customers • Providing lessons learned feedback to internal teams