Patient Access and LGBTQ+ Coordinator

The Patient Access and LGBTQ+ Coordinator will be responsible for answering incoming calls from patients, addressing their inquiries about healthcare services, scheduling appointments, inputting insurance details, providing information on appointment process, informed consent audio visits for abortion services, with a focus on PPKeystone’s Gender Affirming Care services all while maintaining a high level of customer service and confidentiality.

Handling inbound calls: Answering calls from patients regarding appointment scheduling, billing questions, prescription refills, general healthcare information, and concerns.

Patient registration: Collecting patient demographics and insurance information accurately.

Appointment scheduling: Coordinating appointment times with patients based on availability and medical needs.

Medical information provision: Answering basic questions about medical conditions, treatments, and medications within the scope of their knowledge.

Call routing: Transferring calls to appropriate healthcare providers, specialists, or departments as needed.

Patient record updates: Maintaining patient records by updating relevant information based on calls.

Complaint resolution: Addressing patient concerns and complaints in a professional and timely manner.

Patient education: Providing basic health information and appointment expectations.

The Patient Access and LGBTQ+ Coordinator will be responsible for answering incoming calls from patients, addressing their inquiries about healthcare services, scheduling appointments, inputting insurance details, providing information on appointment process, informed consent audio visits for abortion services, with a focus on PPKeystone’s Gender Affirming Care services all while maintaining a high level of customer service and confidentiality.

Handling inbound calls: Answering calls from patients regarding appointment scheduling, billing questions, prescription refills, general healthcare information, and concerns.

Patient registration: Collecting patient demographics and insurance information accurately.

Appointment scheduling: Coordinating appointment times with patients based on availability and medical needs.

Medical information provision: Answering basic questions about medical conditions, treatments, and medications within the scope of their knowledge.

Call routing: Transferring calls to appropriate healthcare providers, specialists, or departments as needed.

Patient record updates: Maintaining patient records by updating relevant information based on calls.

Complaint resolution: Addressing patient concerns and complaints in a professional and timely manner.

Patient education: Providing basic health information and appointment expectations.