We have a small Communications team within the People function. It leads on all internal communications, as well as external employer brand communications to support recruitment. We work closely with in-house teams like Marketing, Brand & Customer and Technology to deliver communications that are aligned to company strategy, support business priorities and engage our target audiences.

 We’re looking for a Content and Channels Manager to support both internal and external communications. They will need to have experience developing content for a variety of formats – written, digital, in-person – and cover a wealth of topics that touch all aspects of our business. 

They will be naturally curious and personable, getting out and understanding the business to develop content that brings our strategy and employer brand to life. Collaboration is key to success in this role, but they will need to be able to work independently.

The Content and Channels Manager develops and delivers quality, on-brand content across multiple internal and external channels. They ensure communications are aligned to business strategy and designed to drive engagement with colleagues and prospective colleagues. 

Working with stakeholders across the business, this role combines strategic thinking with hands-on content creation and channel management. 

KEY ACCOUNTABILITIES 

1. Build a strong understanding of business strategy, audiences and ways of working to enable you to identify communication opportunities and to create clear, compelling communications 

2. Develop and implement the external employer brand content strategy, aligned to business strategy and current business needs, and helping us to attract top talent

3. Support the delivery of the internal communications strategy

1. Produce quality written and digital content for a range of channels, ensuring all content is on-brand and aligned to River Island’s style guidelines

2. Develop and deliver content that:

a. Tells our employer brand story and supports us to engage and retain top talent

b. Engages our people in our business strategy and priorities, setting out a clear and consistent purpose to drive performance

c. Supports the smooth operation of our business day-to-day 

3. Re-purpose content to fit different audiences and/or channels, driving maximum value from our communication

 

1. Manage the day-to-day delivery of communications channels, ensuring they are accessible, user-friendly and effective 

2. Use formal and informal measurement to evaluate channel performance and drive continuous improvement 

3. Contribute to and maintain a communications calendar to support effective planning and alignment across internal and external communications 

 

1. Build strong stakeholder relationships with people across the business, supporting them to define their communication requirements and provide communications advice 

2. Regularly visit our stores and other workplaces to maintain a good understanding of our business, gather insight and create people-centred content 

1. Work collaboratively with other teams to deliver joined-up internal and external communications, including the Recruitment, Marketing and Retail Ops functions

 
ESSENTIAL SKILLS, EXPERIENCE AND PERSONAL ATTRIBUTES 

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.

This role is based at our Head Office in West London. Check us out here on a map.

What we can offer you:

💰 Generous 50% staff discount so you can treat yourself to the latest products, and a bargain staff shop on site!
 
🛒 Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.

🎉 A free onsite gym, subsidised restaurant & café to fill you needs. Various social events to socialise throughout the year.

🤎 Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!

💻 Flexible working, on top of payday and summer early finish Fridays.

💕 Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.

🎓 Support with upskilling through on the job training and qualifications. A succession plan if you want to progress.

💰 A generous bonus scheme & private pension plan.

🩺 The choice to opt in for healthcare through our provider AXA. 

☀️ 25 days paid holiday, exclusive of Bank Holidays. With the added option to purchase additional holiday twice a year for whatever the need!

At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. To find out more, please visit www.gov.uk.
 
Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. To find out more about this interview process, check out our hiring process below.