Maitre'D

Our hotel

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Your key responsibilities

Join Rocco Forte Hotels as a Maitre'D and be the charming, confident face of our Drawing Room, delivering sophisticated service and a warm welcome. Working alongside the The Drawing Room Management team, you'll ensure flawless service and exceed guest expectations.

Fluent in fine food and wine, you'll quickly master the menu and its provenance, while maintaining impeccable presentation and attention to detail. Your communication skills will ensure guest requests and dietary needs are met.

As a key team member, you'll have the opportunity to develop your skills and run your section during busy services. Your dedication and pride in your work will make you an essential part of the Rocco Forte family.

As a valued part of the Forte family, you will:

• Tailor your approach to achieve high-quality results and exceed expectations.

• Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.

• Taking ownership of your role, performing with excellence in line with departmental standards.

Who we are looking for

We are seeking an enthusiastic and dedicated individual who is passionate about celebrating the individuality of our hotels and guests. We are looking for a team member who brings:

• A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.

• A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.

• Enthusiasm and a strong work ethic.

• The ability to work in a fast-paced environment & handling multiple tasks.

• The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members

• Independence while collaborating effectively within teams and across departments.

• A commitment to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night

• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products

• Extensive learning and development opportunities

• Meals on duty

• Social activities and events

• Recognition programs & Annual awards

• Pension Scheme

• Season Ticket Loan / Cycle to Work Scheme

• Employee Assistance Programme

Ready to take your next step in your career?

Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.

Department

The Drawing Room

Role

Maitre'D

Locations

Brown's Hotel, London, United Kingdom

Employment type

Full-time

Division

Food & Beverage

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