Asst. Mgr., Operations

PROPERTY & CUSTOMER

• Ensure properties are maintained in a first class manner, which will distinguish Irvine Company projects from the competition.
• Maintain vacant space in projects to ensure they are in top condition for viewing by potential customers.
• Manage new suite construction, tenant improvement, restoration, and alterations process.
• Manage service providers to ensure top quality work is performed in compliance of the contract and in a timely manner.
• Interface with other internal Irvine Company departments to ensure property maintenance of buildings is to our level of standard and work together to maintain and enhance customer satisfaction.
• Review and audit deal sheets and lease abstracts.
• Coordinate customer move-in and move-outs.
• Enforce the terms and conditions of the lease.
• Implement customer service programs (program varies depending on region/portfolio).
• Responsible for directing resources to handle all customer requests and issues.
• Respond to emergencies on the property and work with engineering to resolve.
• Incident report filing, as necessary.
• Ensure customer insurance compliance.
• Provide initial review of recurring reports.

FINANCIAL

• Develop and maintain detailed property budgets and forecasts on property expenses and capital expenditures.
• Prepare customer CAM estimates and year-end reconciliations.
• Manage financials to established budget and forecast. Provide monthly analysis and explanation of variances.
• Manage accounts receivables to ensure timely collection of rent by following company policy for non-payment, and provide monthly accounts receivable comments; draft and issue legal notices.
• Review and approve all invoices for expenditures.
• Prepare and manage necessary paperwork for approvals.
• Prepare various monthly status reports.

MANAGEMENT/LEADERSHIP

• Participate in portfolio wide special initiatives and projects.
• Understand respective market area, which includes having knowledge of competitive properties, local business conditions, and any other conditions that have an impact on the operation of the properties.
• Lead by example – create a positive environment while embracing the company’s mission statement and customer service program.
• Co-create performance appraisals for appropriate staff.