Senior Customer Experience Specialist with German

The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts they bring the customers, sales and business operations together. 

The CX specialist is responsible for commercial and operational activities as part of the Order-To-Cash (OtC) process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

You will report directly to our Sr Customer Experience Supervisor, and you’ll work out of our Katowice location on a Hybrid work schedule.

Responsabilites: 

• Timely gather all relevant info to accurately respond to all customer queries related to:product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value
• Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received from sales)
• Validation and order entry of customer purchase orders within defined target and quality
• Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment (price discrepancy, credit holds, material exclusion, etc)
• Covers order scheduling according to customer specific requirements as well as internal stock availability 
• Set up, document and maintaining the order entry process for assigned customers
• Communicates proactively with the customer, providing relevant information to potential delays, relevant status updates on open backlog

Qualifications:

• Bachelor's degree
• Business fluent in written and spoken English
• German language - B2 or above
• 1-2 years Customer Support and/or equivalent in supply chain / order management
• Experience with CRM/ERP system business processes (SAP) - nice to have 

We offer:

• Competitive Salary regularly increased based on your performance
• Enjoy 25 vacation days per year, plus extra days off for special events
• We provide meal vouchers
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
• Medical Insurance Plan paid by the company
• Christmas and Easter bonuses
• Recognition & referral bonus programs
• Comprehensive induction, ongoing training and development to set you up for success

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

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