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IT Service Desk Engineer (Apprenticeship)
Tunbridge WellsPosted 3 days ago
Full-timeonsite
Job Description
IT Service Desk Engineer (Apprenticeship)
Remote | Unlimited Holiday | Unlimited Holiday | Be the first line of IT
Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.
With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.
We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.
Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.
We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.
Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.
Role Overview:
As an IT Service Desk Apprentice, you’ll be the first point of contact when something breaks, slows down, or doesn’t work as expected. You’ll help diagnose issues, restore service quickly, and make sure problems don’t repeat. You’re not just fixing tickets - you’re protecting productivity, improving the employee experience, and learning how a modern IT function supports a growing business.