Hartford | Care Management Coordinator at ABI Resources

Position Overview:

As a Care Management Coordinator at ABI Resources, you will play a pivotal role in facilitating access to long-term care services for individuals in need. You will work collaboratively with both formal and informal caregivers to ensure clients receive the necessary support to maintain their independence and well-being at home. Your commitment to our organization's mission, alongside your ability to prioritize tasks and maintain effective communication, will make a meaningful impact on the lives of those we serve.

Key Responsibilities:

• Collaborate with our Money Follows the Person (MFP) Unit to coordinate person-centered services, and monitor client progress through regular phone check-ins.

• Manage administrative tasks related to hospital admissions and discharges, including processing notifications and maintaining accurate records.

• Assist with the completion of applications, forms, and documentation, ensuring accuracy and timely submission.

• Triage client, family, and provider inquiries, and follow up as needed.

• Support the MFP Unit with authorization requests, service order creation, and client monitoring.

• Monitor and follow up on compliance with established deadlines and procedures.

• Coordinate assessments and gather relevant information for Specialized Care Managers (SCMs).

• Facilitate referrals to community agencies and resources.

• Provide administrative support to other team members as needed.

• Mentor new administrative staff and contribute to their professional development.

• Perform other duties as assigned in line with organizational goals and objectives.

Competencies:

Approachability: Foster an open and supportive communication environment.

Client Focus: Establish effective relationships with clients, understand their needs, and offer practical solutions.

Diversity & Inclusion: Promote a culture of belonging and value diversity in all its forms.

Ethics & Integrity: Conduct oneself in a manner consistent with organizational principles.

Active Listening: Engage in effective communication by supporting speakers and interpreting their messages.

Organizing: Arrange issues, tasks, and paperwork in a logical manner.

Personal Accountability: Accept responsibility for one's actions and view experiences as opportunities for growth.

Work Relationships: Cultivate productive relationships to achieve organizational goals.

Qualifications:

Education: Associate Degree in Health or Human Services preferred or 3 years of experience managing therapeutic support teams.

Experience: At least 3 years' experience in a human service settings.

Skills: Strong communication, problem-solving, and multitasking abilities; a commitment to maintaining client and company confidentiality.