Assistant Director of People & Culture
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort and Residences Dominican Republic at Tropicalia will feature 95 keys and 25 branded residential homes, 8 distinct F&B outlets, all thoughtfully designed to reflect a contemporary interpretation of the Dominican Republic’s natural beauty. Wellness will be a defining pillar of the property, delivering a holistic experience that harmonizes with the natural environment while enhancing overall wellbeing through the restorative power of nature. The sustainable luxury destination is located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. A site of breathtaking natural beauty, Tropicalia is home to a diverse ecosystem of white-sand beaches; crystalline, aquamarine water and coral reefs; mountains, forests, mangroves, lagoons and rivers; a working coconut plantation; and an organic farm.What you will do:
Act as an objective 3rd party in employee counseling, problem solving or conflict situation and communicate to Director of People & Culture any circumstances that may raise legal issues for the hotel.
Identify, analyze and initiate appropriate actions to resolve any unsatisfactory pattern of employee turnover. Responsible for completion of all Stay and Exit Interviews.
Manage the financial issues for the People & Culture budget including benefits, labor & salary reports and plan cost effective events within the People & Culture budget guidelines.
Conduct regular audits of insurance records, immigration and work authorizations, vacation and sick allowances.
With support of the People & Culture Manager, is responsible for the full life cycle of the Employee Experience at the resort.
Actively support the Safety/Lead with Care Committee.
Responsible for property wide recognition and appreciation programs.
Engage as a vocal and visible leader and daily people-partner of the Resort.
In partnership with the P&C Manager, and the P&C Generalist, owns employee communications.
In partnership with the P&C Manager, is responsible for planning, organizing and executing employee relations functions such as direct line organization, leadership meetings, visual communications, employee parties, town-halls, etc.
Assists and oversees the P&C Manager with the benefits administration of the resort. Works with
Completes other tasks/projects as assigned by the Director of People & Culture.
Oversees, train and manage P&C team.
What you will bring:
College degree preferred in Human Resources Management, Business Management or equivalent experience required.
Minimum 3 years' experience in a related position is required.
Experience in luxury hospitality is preferred.
High level of attention to detail
Imperative to work in a fast-paced, high expectation environment
Excellent written and verbal communication skills in English and Spanish.
Ability to create professional and effective visual communication.
Strong organizational and project management ability.
High level of emotional intelligence and interpersonal skills.
The ability to react and adjust to changing business environments while implementing efficient workflow processes.
Critical thinking and decision-making skills.