Account Director (Temporary POSM + Branded Merchandise), Paris

Purpose of the job    The Account Director is responsible for the development and nurturing of a retail account. This role is essential in strengthening relationships with the client and identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.  The Account Director will take full responsibility for the strategic and operational management of the accounts under their responsibility and managing the performance of their team, ensuring all work is completed in line with the SLA. This individual also needs to be a strong leader who can focus on the vision and strategies of the account, balance daily support needs with long-term strategy and successfully combine vision and reality into effective plans.  We are seeking a candidate with an in-depth experience of working with clients to drive the Client Services team and deliver ongoing solutions to resolve Client challenges. The perfect candidate will have retail experience with a proven track record for developing Clients, nurturing relationships and converting opportunities as well a team management experience. The areas of spend under influence for this FMCG brand are Temporary Point of Sale Materials (POSM) and Branded Merchandise. This role operates on a blended basis between the local HH Global office, client / vendor site and home as necessary. Please submit your Resume / application in English. Failure to do this will mean your details will not be reviewed.   Key Responsibilities   Lead delivery of client satisfaction through effective liaison, internal coordination, and supplier management Drive operational excellence across all areas of account delivery Partner with the Regional Account Director to manage on-site and off-site account teams, ensuring compliance with company procedures Support team development through appraisals, one-to-ones, mentoring, and training Take ownership of issue resolution, including quality concerns and corrective actions Develop and implement growth strategies to expand client opportunities Collaborate on annual client development plans with the Regional Account Director Deliver against and exceed agreed growth targets Oversee account financial performance, including risk analysis and mitigation Identify account risks and implement strategies to manage them effectively Manage contract reviews and renewals Build strong relationships with senior stakeholders and key decision-makers Produce regular management information (MI) reports and account relationship plans   Knowledge, Skills + Experience  Extensive experience in client service management, including on-site client engagement Strong people management capability, including performance management and team leadership Proven experience managing client service plans, KPIs, budgets, and forecasts Demonstrated track record in operational management of client services functions Significant experience building and maintaining strong client relationships Skilled in account planning and delivering strategies for retention, growth, and value creation Proven success in client and contract management Ability to anticipate business challenges and develop effective risk mitigation strategies Experience managing departmental financials and large P&L budgets Strong understanding and application of performance improvement methodologies Experience working in fast-paced retail environments Confident presenting to senior leadership and board-level stakeholders Excellent interpersonal skills with the ability to influence at all levels Strong communication skills across verbal, written, and presentation formats   Essential Criteria Experience in an Account Director positions looking after multiple markets Experience working with FMCG brands Strong knowledge of Temporary Point of Sale Materials (POSM) and Branded Merchandise Fluent in French and English   #LI-EB1 #LI-Hybrid