Service Desk Analyst

• Communicate with manufacturers regarding warranty repair 
• Recycle and retirement of equipment 

Qualifications: 

• One to two years of experience in a Help Desk or Service Desk environment, or equivalent training and education. 
• Excellent customer service, communication, and analytical skills. 
• Positive, professional, team player attitude. 
• Strong work ethic and ability to self-motivate. 
• Ability to organize and prioritize work in a fast-paced, changing environment. 
• Technical aptitude with a focus on continuous learning and development. 
• Functional knowledge of Apple and Windows Operating Systems. 
• Experience with Microsoft Office products. 
• Preferred certifications: CompTIA A+, Microsoft Certified Desktop Support Technician. 

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

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