PMLS - IT Regional Technical Support

VIP Customer List sorting out Collection and update of VIP customer list (including SKA and KA)，base on channel ability and customer demands ，from Low to High ，divide customer to different group，and confirm the next customer work contents Local Customer Service Strategy Formulation combining the HQ service stragety with local situation ,making the local SKA service strategy  ITR management process  Establish local ITR process and SOP for customer issues management Service Standard Formulation Formulate customer service process and SLA ，and for indicators need to regularly following up Customer visiting and quality monitoring overall monitoring the customer visiting coverage and visiting quality monitoring ，inspect the watch over customers Customer Requirement Management making the local mechanism to summary the SKA customers demands and following up mechanism，making sure the customer demands can close or trigger the added value activities plan control discuss with local team （sales and service），set the added value activities to match customer real requirement and follow the completion progress and quality Service revenue  every SKA customer revenue task confirm and make the clear proposal to approach  Customer Relationship Management Improvement of customer satisfaction and NPS, ensuring satisfaction of key users (including BME and decision chain KOL) Internal team KAM experience sharing conducting the local case sharing meeting，improve local team customer management ability Large Project Management Interface with international large projects and manage the whole process of service delivery for international large projects IT Management Be able to design IT solution, manage the project and implement the IT project delivery