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Job Description
Customer Engagement Centre Trainer
Department: Customer Experience
Employment Type: Full Time
Location: Duiven, Netherlands
Reporting To: Head of CEC
Compensation: €38,000 - €41,364 / year
Description
About Arcavindi:
At Arcavindi, we're addressing the pressing need for sustainable consumption in today's market. Our mission is to revolutionise the buying and selling of vintage, valuable, and unique items. By prioritising reCommerce, reuse, and recycling, we're leading the charge towards a more responsible approach to consumerism. Backed by VC investments from prestigious firms like Dutch Founders Fund and Airbridge Equity Partners, with support from industry pioneers, we're poised for significant growth. Join us in reshaping the future of commerce while making a positive global impact.
About the role:
We are seeking a motivated and experienced Training Assistant to join our dynamic team. The ideal candidate will support the development and delivery of training programs for new starters and ongoing coaching for agents within the Customer Engagement Centre. This role involves creating and updating training resources, ensuring that all training aligns with business goals and contributes to the overall success of the team.
Key Responsibilities
Key goals and objectives:
- Assist in the onboarding process for new team members, including coordinating training schedules and materials.
- Facilitate initial training sessions, ensuring new starters understand company policies, procedures, and systems.
- Provide hands-on support and guidance during the training period to ensure a smooth transition into their roles.
- Conduct upskill and further training sessions for existing team members, focusing on skill enhancement and performance improvement.
- Monitor performance metrics and provide feedback to individuals to support continuous development.
- Collaborate with Management to identify training needs and adjust coaching strategies accordingly.
- Work closely with management to ensure training programs align with the company’s strategic objectives and performance goals.
- Contribute to the development of training strategies that support organisational growth and efficiency.
- Use data to keep accurate records of all training completed.
Skills, Knowledge and Expertise
Preferred skills and experience:
- Experience: Minimum of 2 years of experience in training within a call centre or customer service environment is strongly preferred.
- Strong presentation and facilitation skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office Suite and experience with e-learning platforms.
- Ability to create engaging and effective training materials.
- Strong organisational and time management skills.