VP, Management Operations

About the company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients.

What we offer: AKAM is proud to be Great Place to Work-Certified™.. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, paid holidays, service and performance awards – in addition to various social and recreational activities.

Position Summary

AKAM is seeking an experienced and strategic Vice President of Management Operations to provide executive leadership, operational oversight, and performance management across a portfolio of condominium and homeowners association (HOA) communities. Reporting directly to the Senior Vice President of Management, this role is responsible for leading Regional Directors and Community Managers, ensuring exceptional client service, operational excellence, financial stewardship, and alignment with company objectives.

The Vice President of Management Operations serves as a key member of the management leadership team and is responsible for driving portfolio performance, developing management talent, implementing best practices, and maintaining strong relationships with Boards of Directors, residents, and internal stakeholders. This position requires a proven leader with deep expertise in community association management, condominium operations, team development, and client retention.

Essential Duties and Responsibilities

Operational Leadership

• Provide strategic oversight and leadership to Regional Directors and Community Managers across multiple condominium and HOA portfolios.
• Ensure consistent execution of AKAM's management standards, policies, procedures, and service delivery expectations.
• Monitor operational performance, service levels, and portfolio metrics to drive continuous improvement and operational efficiency.
• Partner with Regional Directors to address complex operational issues, community challenges, and client concerns.
• Establish and implement best practices across all managed communities.
• Lead operational initiatives that support company growth, scalability, and client satisfaction.

Team Leadership & Development

• Directly supervise and mentor Regional Directors while fostering leadership development throughout the management organization.
• Recruit, develop, and retain top-performing management professionals.
• Conduct performance evaluations and establish measurable goals and accountability standards.
• Create succession planning strategies and identify high-potential talent for future leadership opportunities.
• Promote a culture of collaboration, professionalism, accountability, and client service excellence.

Client & Board Relations

• Serve as an executive resource for Boards of Directors and key clients on complex community issues.
• Support Regional Directors in maintaining strong relationships with Board members and community stakeholders.
• Participate in board meetings, annual meetings, and client presentations as needed.
• Assist in client retention efforts and address escalated service concerns.
• Support business development initiatives and transition activities for new community acquisitions.

Financial & Portfolio Oversight

• Oversee portfolio performance to ensure financial objectives, budget compliance, and operational goals are achieved.
• Review community financial performance, reserve planning initiatives, and major project expenditures.
• Collaborate with accounting, finance, and operational teams to identify risks and opportunities within managed communities.
• Ensure Regional Directors and Community Managers maintain sound financial management practices.
• Support strategic planning for capital projects, vendor management, and long-term community objectives.

Risk Management & Compliance

• Ensure communities operate in compliance with governing documents, applicable laws, regulations, and company policies.
• Partner with legal counsel, risk management, and executive leadership on complex compliance matters.
• Oversee crisis management efforts and support communities during emergencies and critical incidents.
• Monitor operational risks and implement corrective action plans when necessary.

Strategic Leadership

• Partner with the Senior Vice President of Management to establish and execute departmental goals and strategic initiatives.
• Analyze operational data and portfolio performance metrics to identify trends and improvement opportunities.
• Lead organizational change initiatives and operational enhancements.
• Contribute to executive-level planning and decision-making regarding growth, staffing, client service, and operational strategy.

Qualifications

Education

• Bachelor's degree in Business Administration, Real Estate, Property Management, Finance, or related field preferred.
• Advanced degree or executive leadership training is a plus.

 Experience

• Minimum of 10-15 years of progressive property management experience, with significant experience managing condominium and HOA communities.
• Minimum of 5 years in a senior leadership role overseeing multiple managers, regional directors, or large-scale portfolios.
• Proven experience leading geographically dispersed teams and managing large client portfolios.
• Strong understanding of condominium and homeowners association operations, governance, budgeting, reserve planning, and board relations.
• Team Development and Mentorship
• Compliance and Regulatory Knowledge
• Effective Communication and Presentation Skills