Help Desk Manager

Amyx is seeking to hire a Help Desk Manager to oversee and manage the Commercial and Government Entity (CAGE) Registration and Operations Support Help Desk at the Defense Logistics Agency (DLA) facility in Battle Creek, MI. This position will ensure the team responds to all vendor and government entity registration inquiries via email, fax, telephone and escalated CRM processing requests (ServiceNow). The Help Desk responds to an average of 19,000 registrations per month, or up to 27,000 as demand necessitates.