Laboratory Customer Support Technician

Key Responsibilities

• Provide high‑quality laboratory customer service, including flexibility to work evenings and weekends as business needs require
• Receive, log, analyze, and process customer and experimental samples using established laboratory methods
• Perform routine laboratory testing, fermentation assays, and analytical sample preparation (e.g., HPLC, GC) in compliance with SOPs
• Accurately analyze, document, and manage experimental data and results using electronic systems
• Prepare clear, timely technical reports and summaries to communicate results to internal teams and customers
• Operate, clean, maintain, and troubleshoot laboratory, fermentation, and sterilization equipment
• Maintain laboratory readiness through inventory management, media preparation, and general lab maintenance in collaboration with other team members
• Contribute to continuous improvement by writing, reviewing, and updating SOPs and providing technical feedback