Service Excellence Specialist

The Service Excellence Specialist plays a key role in ensuring that patients' comfort and non-clinical needs are addressed during their hospital stay. This role focuses on conducting Comfort Rounds, connecting with patients twice daily to ensure they have what they need to feel comfortable and supported. The Service Excellence Specialist is responsible for facilitating service needs, addressing comfort concerns, and ensuring that each patient is attended to in a timely and compassionate manner   Comfort Rounds: Conduct Comfort Rounds with each patient daily to assess their comfort and well-being, and to identify any service or comfort needs. These rounds are intended to provide an additional layer of attention to patients, ensuring they feel heard and supported...