Scale House & Order Coordinator

This is a Full Time Employment Opportunity Monday - Friday

About Us:

Buechel Stone is a family owned and operated company headquartered in Wisconsin with production facilities in Kansas and North Carolina. We are a natural stone company that prides itself on being THE BEST EXPERIENCE in natural stone for both our customers and employees.

About You:

How do you know if Buechel Stone is the right place for you? Simple. Are you looking for a place where the ownership group CARES about their employees? Do you OWN up to tasks and jobs that you have and have INTEGRITY when things are not going right? Do you like to have FUN and GET STUFF DONE? If these are resonating with you, then you are in the right place.

In Short:

The Scale House & Order Coordinator is responsible for managing scale house operations, accurately weighing trucks and processing shipment paperwork, providing exceptional customer service, assisting the sales department with order entry. This position serves as a primary point of contact for customers, truck drivers, shipping loader operators, and sales staff to ensure accurate and efficient documentation, order processing, shipments, and daily operations.

Essential Duties and Responsibilities

Scale House Operations

• Operate truck scale system for inbound and outbound loads.
• Accurately weigh trucks, issue and record scale tickets.
• Verify load information, weight, material types, quantities, and customer information.
• Ensure compliance with company safety policies and site procedures.
• Direct truck drivers to designated loading and unloading areas
• File and maintain records related to orders, shipments, and scale transactions.
• Resolve weight and order discrepancies and documentation issues in a timely manner.
• Communicate effectively with drivers, shipping loader operators, operations and sales staff to ensure accurate and timely order fulfillment.
• Maintain a clean and organized scale house environment.

Order Entry & Customer Service

• Greet & Provide exceptional service to visitors, customers, vendors, and drivers.
• Answer phones and direct inquiries appropriately
• Enter customer sales orders accurately into the company ERP system.
• Verify pricing, product specifications, freight requirements, and delivery schedules.
• Generate invoices, delivery tickets, and related sales documentation.
• Process customer payments and maintain accurate transaction records when applicable.
• Support sales staff with order entry and administrative tasks.
• Perform other general office and administrative duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience in scale operations, dispatch, logistics, customer service, order entry, or administrative support preferred.
• Proficiency with Microsoft Office applications and ERP/order management systems.
• Strong data entry skills with a high level of accuracy.
• Excellent organizational, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Basic math and problem-solving abilities.

Key Competencies

• Attention to Detail
• Customer Focus
• Order Accuracy and Data Entry
• Organization and Time Management
• Communication Skills
• Teamwork and Collaboration
• Dependability and Accountability

Physical Requirements

• Ability to sit for extended periods while performing computer and administrative work.
• Occasional standing, walking, bending, and lifting up to 25 pounds.
• Ability to work in an office environment adjacent to active manufacturing and shipping operations.
• Ability to safely interact with truck traffic, customers, and operations personnel.

Buechel Stone Corp will consider qualified applicants with arrest and conviction records for employment in compliance with the FCO