Home Instead Care Co-Ordinator

​​​​​​To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients. This is a varied role working 2 days per week as part of our scheduling team and 3 days per week as field care support working directly with our clients and their care plans.

• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Support care consultations, service reviews and completing client support plans.
• Be responsive to changes in the schedule and liaise with relevant team members.

• Match Care Professionals to new clients in conjunction with client services team and arrange introductions. Conduct client and Care Professional introductions.

• Conduct staff supervisions and client Quality Assurances (QA’s).
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.

• Add and maintain all client and Care Professional information onto to the electronic scheduling system.
• Support and mentor Care Professionals.
• Participate in on-call duties as required

• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

 

Essential Criteria

• Experience of working in a scheduling role within a home care or other relevant environment such as logistics. 
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.
• L2 and/or working towards Level 3 in Health & Social Care

Closing Date: Friday 10th April 2026

We reserve the right to close this advertisement early if we receive a high volume of applications.

A job with us is extremely rewarding! Join a team that values connection, purpose, and the impact you make every single day. So, if you enjoy spending time with other people and want to know more about becoming a care Co-Ordinator apply today!

Applicants must be UK resident; we cannot offer sponsorship. You will need a driving licence and a car. This role is subject to DBS enhanced disclosure and reference checks.