Job Description
Key Job Activities:
Credit Control of assigned debtors, high volume collection activity on small and large value invoices to reach personal/team cash targets.
Targeted to high volume collection call/email targets.
Action and resolve customer invoice queries and disputes and raising credit memos when appropriate.
Reconciliation of customer accounts: Journal debits, journal credits, charge backs, debit memos, invoice adjustment notes etc.
Helping with the accurate posting and allocation of all daily incoming BACS, cheques and credit card payments with remittances onto the customers’ accounts.
Maintenance and reconciliation of the unallocated cash on assigned debtors.
Responsible for generating and transferring accounts to legal status.
Answer incoming telephone calls and ensure appropriate action is taken relative to each call.
Respond to all email requests within the agreed timescale.
Ensure all customers feel satisfied and are courteously treated.
All customer communications to be appropriate in content and accuracy.
To perform any other ‘ad hoc’ duties as required.
Process payment collection by card and target customers to sign up to Direct Debit.