Job Description
Key Job Activities:
Plans and manages Shred-it auto routing system for clients.
Keeps overtime to a minimum according to the company targets ensuring the cost-effective deployment of resource.
Resolves service problems in accordance within set deadlines.
Managing all incoming collection schedules by entering onto systems and validating the content against collection point criteria whilst identifying any potential issues.
Route audits of client calls so as to ensure maximum optimization of return on assets and client satisfaction.
Ensuring fleet management with regards to availability for daily routing, incoherence with maintenance provider and Shred-it mechanic.
Liaison with Sales Team with regards to both current and new customer requirements.
Providing a high level of customer service and communication, ensuring all information requests are dealt with in a timely manner.
Ensuring all traffic planning activity is undertaken in line with legislative requirements and using all appropriate IT systems.
Prepares and distributes daily work schedules for CSR’s (using ARP systems).
Provides sales support for customer scheduling as required.
Ensures that Customer Service Representatives are supported early mornings and late afternoons.
Review CSR Log Sheets daily and take corrective action as appropriate.