RVP, Operations & Sales

Job Duties

• Conducts on-site inspections and ensures each community is consistently maintained and groomed to Sun's curb appeal standards. (Essential)
• Handles and resolves resident complaints in a timely and professional manner, asks questions to determine the validity of complaints and offers possible solutions consistent with established guidelines. (Essential)
• Develops annual occupancy, lease-up and sales projections; implements programs to achieve them. (Essential)
• Creates marketing programs with a detailed marketing strategy that includes timetables, roles and responsibilities of team members, and projected expenses; Implements marketing and advertising plans. (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Determines and approves staffing levels of each community in conjunction with budget.
• Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations.
• Ensures compliance of policies designed to increase team member safety. Completes workers' compensation accident reports and incident reports.
• Attends periodic training and product meetings and continues to update knowledge on industry product, services and trends.
• Collaborates with sales team members to purchase new and pre-owned home inventory; develops pre-owned home listing and brokerage plan for the portfolio.
• Ensures customers and residents receive the highest level of service consistent with Sun's Customer Service philosophy.
• Ensures implementation of annual capital improvement program.
• Monitors safety, loss and risk management at each community as it relates to property, vehicles and equipment.
• Approves the selection of all contractual services for assigned properties.
• Creates, submits and accepts total budget responsibility for the annual operating and sales budgets.
• Controls income and expense categories of portfolio; approves budgeted expenditures up to $25,000.
• Ensures rent is collected by Community Managers at each community on a timely basis.
• Reviews monthly property accounting reports and compiles reports as required. Prepares monthly P&L variance explanations.
• Ensures internal control practices are adhered to.
• Meets with residents, homeowner associations or boards as required and maintains effective communication.
• Other duties as assigned.