Senior Systems Analyst - SAP App Support (Patient Ops & Health Fin)
Job Description
Role & Responsibilities
Operational Execution
• Provide applications troubleshooting and on-site support
• Simulate user problems to resolve operating difficulties
• Coordinate activities to identify, diagnose and rectify problems
• Develop mitigating and/or preventive solutions
• Assist in investigation of complex user reported issues
• Support in the testing, installation and deployment of applications and patches
• Perform regular maintenance checks on the applications
• Support and assist in regular server maintainance, system accesses, systems monitoring, backups, patching and daily health checks
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Provide Level 1 support
• Log, escalate and follow through with issues
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Assist in documentation of key application workflows
• Assist in implementation for standardization across technologies / domains of applications
• Assist in training