Senior Program Manager - Fibre Order Based Drops

Join our team and what we'll accomplish together

 

We are seeking a goal-oriented and dynamic Senior Program Manager to join our Fibre Order Based Drops (OBD) team. Working alongside the Fibre Build team, we're expanding TELUS' national footprint through a multi-billion dollar investment in critical infrastructure, bringing our world-leading networks to new customers across the country.

We embrace an engaged, operationally focused culture where curiosity and collaboration thrive. You'll work alongside a skilled, customer-focused team, taking ownership of our post-build OBD program with a primary focus on continuous improvement and innovation — all while driving an exceptional customer experience and delivering first attempt success.

 

What you'll do

 

• Own end-to-end delivery of the Order Based Drops (OBD) program across partner streams, ensuring milestones are met and commitments are upheld
• Track and monitor execution progress against first attempt success metrics, identifying risks early and taking action to keep performance on track
• Review and resolve escalations related to customer service issues, translating lessons learned into concrete process improvements with cross-functional stakeholders
• Build and maintain dashboards and reporting tools to track program health, analyze trends and present data-driven insights and recommendations to leadership
• Establish and lead new business processes and innovations that improve cycle time, budget reliability and team engagement
• Communicate program progress and manage stakeholder expectations across all levels of the organization, translating complexity into clarity and inspiring action.