Client Support Specialist

  Work Hours: 10:00 am to 7:00 pm Central time   Responsibilities - Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions  - Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned - Drive service level attainment to departmental standards - Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates - Recognize and respond accordingly to systemic customer-impacting problems - Participate in the product defect/enhancement closed loop process by accurately identifying defects and...