Claims Service Ambassador (Future Opportunities)

Calgary, ABCAD45K - CAD55K / yearPosted 1 months ago

Full-timehybridentry

Job Description

As a Claims Service Ambassador, you would contribute to Wawanesa’s goal of delivering an exceptional and consistent claims experience within a fast‑paced call center environment by handling a high volume of inbound calls, including first notice of loss (FNOL) for auto and property claims.

Job Responsibilities

Answer inbound queue inquiries and new claims while applying commitment to accuracy, efficiency and knowledge to deliver a consistent and positive member experience.
Provide direction and support to our members and stakeholders throughout the claims process, by providing exceptional service delivered with empathy.
Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
Within a limited scope, adjust claim in a proactive manner.
Within a limited scope, interpret policy wordings, determine policy coverage, and communicate coverage\decisions to members.
Evaluate relevant information from sources such as appraisers, third party adjusters, contractors, and repair facilities to quantify losses.
Within a limited scope, evaluate losses to determine liability.
Coordinate services with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization.
Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
Perform other duties as assigned.