Job Description
Job Description
Key Responsibilities:
1. Advanced Incident & Problem Management
· Act as escalation point for critical Coupa issues (procurement, invoicing, approvals, integrations)
· Conduct deep-dive root cause analysis (RCA) and implement permanent solutions for recurring problems
· Develop preventive maintenance strategies to reduce ticket volumes
2. Complex Enhancements & Process Optimization
· Lead medium-scale Coupa implementations including:
o Advanced workflow automation (multi-level approvals, conditional routing)
o Custom integrations with SAP S/4HANA, Ariba, and legacy systems
o AI/ML implementations (Smart Invoice, predictive analytics)
· Design and implement Coupa reporting solutions (Advanced Analytics, custom dashboards)
· Optimize supplier onboarding and catalog management processes
3. System Governance & Technical Leadership
· Perform Coupa health checks and recommend system optimizations
· Oversee Coupa version upgrades, patches, and regression testing
· Establish and enforce Coupa best practices and governance frameworks
· Mentor junior team members on complex configurations and troubleshooting
4. Integration & Technical Expertise
· Architect and troubleshoot complex integrations (CIF, Dell Boomi, MuleSoft, CPI)
· Develop and maintain integration documentation and data flow diagrams
· Implement monitoring solutions for Coupa-SAP interfaces
· Design, configure, and maintain integrations between Coupa and SAP modules (MM, FI, S/4HANA) ensuring seamless Procure-to-Pay (P2P) and Invoicing processes.
· Collaborate with SAP functional teams to align Coupa workflows with SAP purchasing, inventory, and financial processes.
· Implement and support integrations with external systems such as Ariba, Concur, and supplier networks.
· Ensure compatibility and data consistency across ERP, procurement, and expense management platforms.
5. Continuous Improvement & Innovation
· Identify opportunities for process automation (RPA, AI-driven approvals)
· Lead Coupa community of practice to share knowledge and best practices
· Evaluate and recommend new Coupa modules/features for business adoption
· Monitor and optimize integration performance, error handling, and data synchronization.
Required Skills & Qualifications:
· 5-8 years of hands-on Coupa experience with 3+ years in AMS/production support
· Expert-level knowledge in:
o Coupa Procurement (advanced configurations, guided buying)
o Coupa Invoicing (complex matching rules, payment workflows)
o Supplier Management (dynamic discounting, supplier portal)
o Expense Management (policy enforcement, integrations)
· Proven experience with:
o Coupa-SAP integrations (CIF, IDOCs, OData services)
o Middleware technologies (Dell Boomi, MuleSoft, CPI)
o Coupa API framework and extensions
· Strong understanding of:
o ITIL framework (especially Problem and Change Management)
o SOX controls and audit compliance
· Excellent stakeholder management and presentation skill