Executive, Claims Recovery - IncomeShield

Life & Health Operations (LHO) is responsible for managing all aspects of life and health insurance policies, including policy issuance and management, claims settlement and customer service. LHO ensures that policyholders receive the necessary support throughout the policy lifecycle, from application to payout.

Claims recovery is one of our continuous efforts to manage claims cost for our health insurance, IncomeShield. As a Case Specialist, you will contact our IncomeShield customers and help them with the submission of their hospitalisation claims to third party insurers. You will also contact third party insurers to check their payment details and allocate these payments to their respective IncomeShield claims.