Job Description
The Opportunity
Join our team and let your expertise shine with our brokers and customers!
Reporting to the Team Leader, Underwriting and Billing, Personal Insurance, the incumbent will play a key role in utilizing their expertise on complex files and ensuring quality decision-making. If you are passionate about problem solving and service excellence, this opportunity is for you. This intermediate-level role requires strong underwriting and billing expertise to effectively support our operations. The role is ideal for someone looking to leverage their technical expertise to influence the quality of our broker partners while acting as a mentor to internal teams.
What to Expect
- Analysis and Support
- Analyze and process complex inquiries and accommodation requests related to underwriting, billing, products, and pricing (via phone and email).
- Expertise and Advice
- Act as a subject-matter expert by providing support and guidance on our products and guidelines to brokers, while clearly explaining premium dislocation and the rationale for changes in our risk appetite.
- Technical Support and Mentoring
- Acts as an internal point of contact for advice and technical support, specifically to representatives, to guide the decision-making and to address inquiries transferred by other teams.
- Risk Management
- Assess intermediate or advanced complex risks and review underwriting and billing exception requests in accordance with guidelines and your authority level.
- Broker Relationships
- Communicate decisions regarding adjustments, exceptions, and pricing to brokerage firms, ensuring that you provide a thorough rationale to facilitate understanding of our decisions.
- Complex Transactions
- Handle transactions not available in the broker self-service portal, including but not limited to new business, policy changes, reinstatements, claims alerts, etc.
- Compliance and Standards
- Prepare documented analyses, including clear recommendations and conditions, for cases exceeding your authority level before escalating them.
- Collaboration with Centre Systems Management (CSM)
- Work with the CSM team to create and monitor incident tickets, as needed.
What You Bring
- Minimum of 2 years of experience in personal insurance (auto and property) or underwriting.
- University or college diploma or an equivalent work experience.
- Chartered Insurance Professional (CIP) designation (completed or in progress) is an asset.
- Bilingual (French and English), both spoken and written.
Technical skills and assets
- Strong understanding of the Guidewire system is an asset.
- Deep underwriting knowledge in personal auto and property underwriting and billing.
Professional skills
- Customer service focused with a positive and helpful attitude.
- Communication and influence: Excellent interpersonal skills and proven ability to coach, advise and simplify technical information.
- Problem-solving: Strong analytical, decision-making, and complex problem-solving skills.
- Ability to prioritize and manage multiple tasks simultaneously and to be highly organized in a fast-paced environment.
Salary Range: $51,300—$94,400
High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
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