IT Support Tech I (56984)

The IT Support Tech I supports the IT department by coordinating hardware and software requests, maintaining asset inventories, and providing first-level technical support. This role is responsible for procuring equipment and licenses, tracking lifecycle and ownership of IT assets, and assisting with IT projects. The position works closely with team members, managers, end users, and vendors to ensure efficient and accurate delivery of IT services.

 

Responsibilities:

• Stage new systems for deployment by the IT helpdesk
• Perform basic Active Directory user management
• Serve as primary contact for IT hardware requests
• Procure IT hardware including workstations and peripherals
• Complete receiving of IT hardware to support invoice processing
• Maintain accurate inventory of IT assets and lifecycle tracking
• Serve as primary contact for IT software requests
• Procure and track software licenses
• Procure company cell phones and hotspots through vendors
• Maintain cellular device inventory records
• Support documentation of IT systems and environment
• Assist IT team with projects and other assigned tasks

Required Experience and Skills:

• 2 or more years of IT experience
• Proficiency with Microsoft Office products including Office 365, SharePoint, and Teams
• Strong written and verbal communication skills
• Ability to manage multiple tasks with strong organizational skills and attention to detail
• Knowledge of current business hardware, software, and mobile devices

Additional requirements:

• Ability to pass a technical vocabulary assessment
• Demonstrated willingness to learn and adapt
• Commitment to maintaining professional appearance and work ethic
• Interest in pursuing IT certifications and professional development opportunities
• Participation in regular department meetings and training activities

Work Conditions:

• Frequent interaction with internal employees, managers, and external vendors
• Office-based work environment with standard technology tools
• May require handling and setup of IT equipment