Customer Service Specialist (Supplier Onboarding & Support)
Job Description
Are you a proactive problem-solver with a passion for supplier management and you have insight into the logistics industry? Do you thrive in a fast-paced environment and enjoy working closely with shippers - guiding them through platform integration and finding genuine satisfaction in helping them succeed? Do you get excited about connecting shippers to achieve seamless data integration for our clients? If so, then this might be the job for you!
Read more below or apply via the “apply” button!
About Shypple
Shypple makes shipping simple.
With our easy-to-use platform and expert services, we are simplifying the complex world of logistics and providing our customers with a seamless shipping experience. Our platform acts as a centralized dashboard, offering real-time visibility on every aspect of the supply chain and includes a wide range of features such as booking, planning, delivery, and communication possibilities. As a digital service provider, we are revolutionizing the logistics industry by bringing ease, accountability, and efficiency to the supply chain while lowering hassle, communication, and costs. We believe that the perfect solution to disrupting a traditional industry is a smartly developed system combined with a high-quality customer experience.
Your role as Customer Service Specialist
We are seeking a highly motivated and detail-oriented professional to join our team as a Customer Service Specialist. This role is crucial in driving the adoption and optimization of our digital booking platform among suppliers in China. The ideal candidate will possess strong communication skills, a proactive approach to problem-solving, and the ability to manage multiple stakeholders effectively.
What you’ll be doing
Lead the onboarding of Chinese suppliers onto the platform to enable self-service booking, order updates, and maintenance.
Participate in internal shipper onboarding kick-off meetings, monitor progress, provide timely updates to international teams, and facilitate issue resolution.
Create and maintain profiles for new and existing suppliers, and handle daily troubleshooting requests from agents and suppliers.
Ensure strict adherence to internal procedures for handling customer complaints and other operational issues.
Perform other duties as assigned by the supervisor.