Motor Vehicle Branch Manager (Brighton Location)

The Clerk & Recorder’s Office exists to support and educate our community through prioritizing trust, inclusion, accuracy, and continuous improvement.

The Motor Vehicle Branch Manager is responsible for the daily operations of their assigned branch office. They are responsible for direct customer service and fulfillment of all Motor Vehicle transactions processed at their branch. Makes recommendations for solutions while effectively communicating and training on applicable laws, rules, regulations, and procedures to ensure compliance.  Oversees the collection of statutory motor vehicle taxes and fees in the branch office to comply with applicable laws, rules, and local tax jurisdictions. This is a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.  Works in partnership with other divisions, departments, and business partners in delivering effective and innovative services. This position requires a curious mindset for continuous strategic actions to keep employees motivated, focused, and fully productive for the benefit of the organization and the public.  

• Must be proficient in all aspects of the Motor Vehicle Department, including, the Colorado Driver License Record Identification and Vehicle Enterprise System (DRIVES) and the Microsoft platform such as Word, Excel, Outlook, and Teams.
• Proficient with all Motor Vehicle Technician duties, including the Lead Technician and Motor Vehicle Assistant Branch Manager positions.  
• Lead a team using strong collaboration and communication skills to reach strategic, operational, and performance goals.
• Work collaboratively to provide knowledge of State statutes, rules, regulations, County and State procedures, policies, and forms applicable to the operations of the Motor Vehicle Department in order to direct and guide the staff and the public.
• High level of responsibility for the department’s recruitment, hiring, and retention.
• Committed to the department’s growth and innovation by setting performance standards and objectives, and executing a timely follow-through to achieve peak performance.
• Support continuous, personal, professional, and organizational improvement.
• Responsible for the physical, emotional, and environmental safety of the office.
• Provides consistent and unbiased treatment to all team members.
• Manage and oversee transaction cash handling and statutory fee collection or apply regulatory exemptions while ensuring daily balancing and reconciliation for the entire branch office. Accountable for ensuring employees stay within the department’s policy and enforcing the Adams County Clerk and Recorder Cash Handling Policy and taking enforcing such policies as appropriate.
• Examine, analyze, and train the compliance of legal documents for statutory and department compliance.
• Ensure confidentiality of personally identifiable information (PII) in accordance with the Driver’s Privacy Protection Act of 1993 (DPPA).
• Ensure the accuracy, availability, and security of the office inventory.
• Interpret and ensure compliance with Colorado, national and international laws that govern vehicle titling and registration processes.
• Responsible for oversight of all payroll, timekeeping, and leave within the branch office.  Ensure employee absences stay within the department policy and enforcing such policies as appropriate
• Create and promote a positive work culture and influence the overall direction of the branch office in alignment with the county Norms, Values, Cultural Competencies, and the Clerk and Recorder’s Purpose Statement.
• Ability to exercise a high degree of interpersonal skills to influence persons at all levels.
• Directs, Motivates, delegates, and empowers staff in the successful performance of their tasks and responsibilities while also encouraging innovation.
• Coordinate with appropriate leadership to prioritize staffing coverage and delegate department workload.
• Determine appropriate course of action to ensure service levels are within the office average.
• Performs other related duties and responsibilities as required.
• Exercises direct supervision over staff.

• Demonstrates Adams County Norms and Values while facilitating discussions and resolutions of opportunities.
• Demonstrates accountability and reliability by following through and accepting responsibility.
• Executes emotional intelligence.
• Communicates and demonstrates the Clerk and Recorder’s purpose, needs, and requirements in all interactions.
• Demonstrate the importance of diversity, equality, and inclusivity (DE&I) within the team, section, division, department, and county.
• Works closely with department leadership to achieve the Clerk and Recorder’s Purpose Statement while implementing the organizational vision, goals, and objectives.
• Practices a positive mindset by promoting the inclusion of others’ opinions and perspectives. 
• Promotes a positive work environment by facilitating discussions and resolutions of opportunities.
• Strong analytical and problem-solving abilities.
• Ability to maintain composure in times of professional and personal stress.
• Self-motivated and organized, ability to prioritize and execute tasks with limited supervision

• Experience

  • Minimum of three (3) years experience in a Motor Vehicle department.
  • Colorado Department of Revenue or Colorado County Clerk Motor Vehicle experience preferred.
  • Minimum of two (2) years of supervisory experience is required. A combination of education and experience sufficient to acquire the necessary knowledge, abilities, and skills will be considered.

• Other

  • Must pass a criminal background check.
  • Obtain sworn agent status conveyed by CRS 42-1-210.
  • Must pass pre-employment assessments.
  • Must comply and maintain a yearly Drivers Privacy Protection Act (DPPA) training certification.
  • Must comply and maintain a yearly cyber network security training certification.
  • Must comply and maintain a yearly Department of Revenue County Security Administrator training Certification.
  • Must pass a criminal background check, an MVR check will be ran in case the use of a County vehicle is required.

• Essential duties require the following physical abilities and work environment

  • Work is performed primarily in an office environment. The work atmosphere may be noisy and hectic due to contact with the general public and on the telephone.
  • Must be able to lift a minimum of 25 pounds.

• Location: Ability to work at various branch offices throughout the County.