Job Description
Job
DNOC TechnicianDescription
The Company: Deluxe Media Inc.
Burbank, California-based Deluxe Media Inc. (a wholly-owned subsidiary of Platinum Equity) is the leading provider of a broad range of entertainment industry services and technologies. We offer complete film and digital solutions for production, post-production, major studio and independent theatrical release, broadcast, home entertainment, archiving, and asset management. Deluxe operates facilities in major film, video, and digital production markets around the world.
The Department: Deluxe Cinema - Distribution
The Deluxe Cinema Distribution Group is responsible for the distribution of digital and physical content to theaters on behalf of major Hollywood studio clients. Our responsibilities include managing electronic content delivery, physical distribution inventory, digital cinema key management, and a 24/7/365 exhibitor support call center. Our group’s goal is to advance technology within the theatrical delivery space to stay ahead of our clients' ever-evolving distribution needs.
The Role: Distribution Network Operations Center (DNOC) Operator
Ever wonder how the latest blockbuster gets from the studio to the big screen? Here’s your chance to go "behind the curtain." We are looking for a motivated Distribution Network Operations Center (DNOC) Operator / Technician to join our team.
In this role, you will be the backbone of our satellite and broadband electronic content delivery networks supporting site installations, remote theater equipment, troubleshooting connectivity, and ensuring that the show always goes on.
Schedule Note: Business operations require continuous coverage. This position features a 40-hour work week that will include weekends and non-standard business hours.
Core Duties
Content Management & Operations
Receive, process, schedule, and fulfil digital content bookings for seamless delivery to movie theaters across North America.
Manage time-sensitive content tasks, process site reception reporting, and meticulously organize distribution records.
Perform specific recurring maintenance tasks to ensure overall network health.
Other Responsibilities
Field Service & Theater Support
Provide real-time installation, hardware component management, and maintenance support to on-site field service technicians.
Remotely guide theater staff through on-site troubleshooting, hardware installation, and equipment configuration/testing.
Resolve site-specific content delivery and network issues under tight theatrical timelines.
Network Connectivity & Monitoring
Remotely monitor, identify, isolate, and resolve site-specific network connectivity issues.
Review, diagnose, and maintain remote theater equipment (including system dependencies, failure analysis, and root-cause resolution).
Identify and immediately escalate high-impact network disruptions to the management team.
Participate in inbound support queues and provide live event confidence monitoring.
Qualifications:
Technical Aptitude: Capacity to learn technical workflows and perform specific tasks.
Self-Motivation: A self-starter who takes ownership of their work, producing measurable results within constrained timeframes and high-pressure situations.
Autonomy & Collaboration: Proven ability to work efficiently with minimal supervision and collaboratively as part of a larger team.
Detail-Oriented: Precision in work output, technical documentation, and operational reporting.
Operations Experience: Functional knowledge of database workflows, ticketing systems, and information management.
Communications: Strong communication and customer service skills for interacting with clients, internal teams, field technicians, and theater site personnel.
Desired Knowledge and Experience
Strong overall technical aptitude, with prior experience working in a NOC (Network Operations Center), CSC (Customer Service Center) or a related technical environment.
Job experience in a LAN/WAN environment working with networked systems, appliances, and/or servers.
Hands-on familiarity or exposure to: Linux/Windows CLI, SSH, RDP, RAID, AWS, IP Multicast/Unicast, and/or DCP (Digital Cinema Package).
About the Company
Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.
With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.
Diversity Statement
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.