Order Management Launch Manager - International Customer Care (Hybrid)

Job Summary

Business Title: Launch Manager, International Customer Care Order Management

Join a mission-driven team dedicated to simplifying life for people with diabetes. We’re seeking an Order Management Launch Manager to drive meaningful impact through innovative technology, helping our customers enjoy greater freedom and healthier lives while growing your career in a collaborative, forward-thinking environment.

The Order Management Launch Manager is responsible for driving the successful introduction of new markets, new products, and new initiatives within the International Customer Care Order Management function. This role acts as the strategic bridge between business requirements, operational readiness, and scalable process execution. The Launch Lead ensures that every new launch is underpinned by robust, standardised, and optimised order management processes that support exceptional customer experience and long term operational efficiency

Key Responsibilities & Decision Rights

• Lead end to end launch activities for new markets, products, services, and strategic initiatives
• Define, design, and validate business processes required to support new launches
• Own the decision-making process for the order management workflows that must be followed
• Optimise and streamline solutions, identifying opportunities to simplify processes, eliminate inefficiencies, and enhance automation and scalability
• Support change management teams across Customer Care to understand new processes and ensure they are equipped to execute them effectively.
• Monitor post launch performance, gathering feedback, analysing data, and driving continuous improvement to stabilise and optimise new Order Management processes.
   

Skills

• Strong background in Order Management, Order to Cash, Customer Care Operations, or Business Process Ownership
• Proven experience leading cross functional launch or implementation projects.
• Expertise in process design, optimisation, and standardisation.
• Ability to translate complex business requirements into clear, scalable operational processes.
• Analytical mindset with the ability to identify root causes, assess risks, and propose data driven solutions.
• Experience working in fast paced, high growth, or multi market environments is highly desirable.

Education & Experience

• Bachelors Degree or equivalent relevant experience
• Demonstrated customer service/order management experience (Med Tech preferred)
• CRM and ERP experience 

Additional Information
•    The position is hybrid out of our London office in Hammersmith
•    Travel is estimated at 20% but will flex depending on business need.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it.

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#LI-JW1 #LI-Hybrid

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

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