Systems Analyst Associate

User Support: Provides end user support with their desktop, laptop, printer, phone, and mobile device solutions, system configuration, and training. Solves end user inquiries that arise during day-to-day use of computer systems, phones, and mobile devices. Oversees software updates for all desktops, laptops, and mobile devices. Installs, tests, implements and supports end-user software. Manages enterprise printing and imaging contracts and vendors. Provides Help Desk phone support to end users and coordinates and oversees end user requests for non-local IT assistance via the Helix and Watchtower ticket systems. Hardware Support: Provides end user support of desktop computing and operating system software to large customer base. Responsible for workstation asset management including: Weekly on-call rotation for IT support of facility is required. Qualifications: Information System/MIS, Computer Science or Networking degree with three to five years’ experience or advanced degree and/or superior associated technical knowledge and skills required. Application and Network Discipline experience strongly preferred. Must be customer focused. Must be willing and able to work any shift, weekends, holidays, and overtime, as needed.