Payments Specialist

More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it’s a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn’t measured in dollars and cents, it’s seen in our communities and felt by the people who believe in us. Benefits Include: Financial wellbeing services 401(K) matching with up to 5% match Reduced health insurance Employee wellbeing services DE I initiatives Work-life balance Job Summary The role of Payments Specialist II delivers performance excellence while undertaking a wide range of operational support and service functions within the payments department at Lake Trust Credit Union. A Payments Specialist II is able to adapt to changes in this ever-evolving payments industry, while completing daily tasks and maintaining a professional and efficient work ethic. This includes working towards the enhancement of all products and services, reviewing and improving processes, supporting product implementation and roll out, navigating technology updates, and determining operational procedures for members, departments, and vendors. What You’ll Do Responsible for handling Automated Clearing House (ACH) origination and receipt process, facilitating the transmission of files from members and ACH system processors. Ensure all assigned responsibilities are completed in accordance with established cutoff times as outlined by the Federal Reserve Bank and Lake Trust defined Service Level Agreements (SLAs). Serve as a liaison between Onstage representatives and members by providing helpful information, explaining processes, and answering questions regarding ACH Operations. Ensure required federal compliance reports are verified and processed to safeguard credit union assets. Develop, review, and maintain process and procedure documentation for all ACH Operations necessary for learning and training deployment. Follow and train vendor’s operating procedures as applicable. Balance and reconcile ACH general ledgers, understanding and researching discrepancies, and developing measures for outage prevention. Identify opportunities to provide guidance, seek feedback, and assist with mentoring and training peers. What You’ll Bring Level I Knowledge typically acquired through the completion of a Bachelors’ Degree or an equivalent combination of education and experience. 1-2 years of previous financial institution experience, support or operational experience required. 2+ years of customer service experience preferred. AAP ACH Accreditation or NCP recommended. (Individuals wishing to obtain their AAP Accreditation or NCP will be supported to do so by Lake Trust Credit Union.) Level II Knowledge typically acquired through the completion of a Bachelors’ Degree or an equivalent combination of education and experience. 2-3 years of previous financial institution experience, support or operational experience required. 2+ years of customer service experience preferred. AAP ACH Accreditation or NCP encouraged. (Individuals wishing to obtain their AAP Accreditation will be supported to do so by Lake Trust Credit Union.) What You’ll Get Ability to collaborate and build a sense of togetherness that contributes to a positive work environment. Being open to change and embracing new opportunities can lead to diverse experiences and career advancement. By prioritizing member wellbeing, which leads to increased engagement, improved team dynamics, higher levels of motivation and a stronger community culture.