Assistant Manager - Client Services (UAE National)

The customer service Assistant Manager supports the Relationship Managers - coverage team to ensure that all customer related processes, queries, issues & challenges are handled in an efficient and professional manner within the agreed TATs thereby delivering superior service experience to the customers. This is a high volume high intensity team and experienced- qualified Assistant manager is key to manage and deal with client queries, escalations and stakeholders within the bank. The assistant manager also ensures that: • Services are delivered consistently to clients. • Issues are prioritized in light of the attention required. • Identify opportunities to automate and make the processes efficient. • Proactive customer engagement for pre-empted issues such as major system changes. • Ensue customers’ operational needs and requirements are timely addressed. • Help also to gain maximum wallet share of business and generate maximum yield from the assigned portfolio through the day-to-day