HR COORDINATOR
Job Description
Languages requirements: German, French or Italian
• Senior HR Coordinator is focused on providing effective and timely front-line customer service support for our employees, HRBPs and former employees. This position will provide support for their questions, issues and problem resolution on services such as benefits, payroll, compensation and HR policies & procedures. The HR Specialist will also perform transactional activities related to all services offered from the service center.
Accountability Description:
• Assist employees and HRBPs as the initial point of contact by answering calls and emails by providing immediate resolution or careful redirection to escalated support resources
• Answer routine employee, HRBP and former employee inquiries relating to HR
• Collaborate with Lead HR Coordinator to resolve employee issues in a thorough and timely manner
• Perform back-office transactions in support of HR functions, including running ad hoc and scheduled reports, data entry, data reconciliation, mailings, filing, sending correspondence, sorting and routing incoming mail
• Achieve stated performance measures and adhere to established customer service standards. Perform special projects as assigned and managed by a manager
Requirements
• Bachelors degree
• Previous experience (3 to 5 years) in benefits, payroll, general human resources or customer service preferred
• Experience working in a call center or HR shared service center preferred
• Ability to interpret and communicate HR policies, procedures, and programs
• Ability to deliver excellent customer care via telephone
• Critical thinking, problem solving, and judgment skills
• Service-oriented attitude and willingness to learn
• Good listening skills and patience to work with all types of employees
• Ability to maintain a positive attitude
• Individual should have high energy with the ability to organize/prioritize workload
• Languages requirements: German, French or Italian
Regards,
Monil Patel
Technical Recruiter
Integrated Resources, Inc
(732) 844-8747 Ext.338
monil @irionline.com