Team Coordinator

  About the Job   The Team Coordinator plays a critical role within IntouchCX. The ideal candidate will provide front-line direction to our Customer Service Representatives, and ensure quality service is provided in every customer interaction.   As Team Coordinator, You Will…   Represent our client partners, and learn and maintain knowledge of client brand and philosophy, as well as promotions and processes Be advocates and role models for our CSRs  Promote the professional and personal development of individual team members by administering call evaluation feedback, training needs, and career opportunity programs Perform other duties as assigned   As Team Lead Coordinator, You Have…   High school diploma or equivalent (required) 2+ years experience in the call center and/or customer service industry Experience in coaching and mentoring  Knowledge of call center systems, ACD/IVR and performance statistics Ability to work a variety of shifts, including days, evenings, and holidays Superior communication skills: Listening, verbal and written Skills in MS Office programs (Word, Excel and PowerPoint)  Ability to type 30 WPM with accuracy Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations Ability to build rapport with clients and interact with team members at various position levels  Engaging and successful communicator, speaker, and facilitator Ability to develop employees through positive motivation Strong analytical, problem solving and decision-making skills Comfort with technology and frequent technological change Adaptable to change and innovation Act as a role model and exemplify behaviors in line with our cultural values Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner