Eligibility Specialist Senior (Special Populations)

Under general direction, assists Eligibility Supervisor or Manager in a lead capacity in providing daily oversight and coordination for MAP mail-in, electronic application processing and performance improvement activities. Responsible for new employee and electronic application training and assisting in the application of performance standards, resolving complex customer problems and complaints, answering staff questions and interpreting and enforcing policy and procedure, and providing input into employee performance appraisals.This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs.