Job Description
QUALIFICATIONS: (Include equipment knowledge/use) |
· Superior Customer Service skills · Some Supervisory experience · Strong public speaking and interpersonal skills · Strong computer skills including Windows, Excel and MS Office · Patience and ability to handle pressure |
LICENSE REQUIREMENTS: |
· Ability to obtain a license from the Department of Business Regulation and the Rhode Island Lottery. |
ESSENTIAL JOB FUNCTIONS: |
Assist in overseeing Players Club in the Manager Presence and absence. · Supervising shift operations of the Players Club booths. This includes staffing, stocking, providing updated and accurate information to the staff, paging, Box Office operations, bus arrivals/departures, monitoring the ACSC, Kiosks and Total Promo programs, monitoring/replenishing representative’s cash banks, gift cards and gifts, printing and distributing required promotional reports, executing Promotions, adding on Bonus Play over $75, assisting Marketing and VIP Door when needed, helping with the schedule along with posting shifts and bids. · Investigating and correcting guest issues related to their Players Club accounts · Troubleshoot and resolve any guest issues related to Promotions or other offers · Staff control (early outs; etc.) · Working closely with the Gaming department regarding guest issues, additional direction and improvements. · Working closely with and assisting the other divisions of the Marketing department (Promotions, Events, Player Development, and Direct Mail) with various projects and initiatives. · Assist with preparing and executing all Bus Tours including: Handling phone bookings, greeting of the buses, bus check-in, assisting with game orientation until guests are settled in, directing bus guests throughout the facility, checking in with groups periodically throughout their stay, assisting with any bus promotional efforts, departing buses. · Assist with handling all guest complaint forms, letters, situations and phone calls. · Assist soliciting customer service and facility improvements from employees and guests and forwarding accordingly. · Assist with monitoring all promotional signage and ensuring changeover when appropriate. · Participating in Players Club and Marketing meetings. · Other duties as assigned |
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally) |
· Must be able to walk, stand and sit for long periods of time. · Must be able to occasionally lift up to 20lbs |
WORKING CONDITIONS: |
· Gaming environment includes smoke, noise and bright lights. |
Applicant Statement
The information provided by me in this Application for Employment is true and complete to the best of my knowledge. I understand that, if I am employed, my employment will be on an at-will basis (unless modified by an applicable collective bargaining agreement). I further understand that any misrepresentation or false statements contained herein or which I make during any job interview I may have may result in the immediate termination of my employment. I hereby authorize Twin River to investigate any or all statements in this application as it deems necessary.
I expressly authorize, without reservation, Twin River, its representatives, employees, and/or agents to contact and obtain information from all references (personal and professional), employers, public agencies, licensing authorities and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, resume or job interview. I hereby waive any and all rights and claims I may otherwise have against Twin River, its agents, employees and/or representatives for seeking, gathering and using such information in the employment process. I also waive any right and claims I may otherwise have against all other persons, corporations or organizations for furnishing such information about me.
I understand that Twin River does not unlawfully discriminate in employment and that no question on this application is used for the purpose of disqualifying, restricting, or otherwise limiting any applicant from consideration for employment on a basis prohibited by any applicable local, state or federal law.
I understand that this application remains current for six months. At the conclusion of that time, if I have not heard from Twin River and still wish to be considered for employment at Twin River, it will be necessary to reapply and fill out a new application.
If I am hired, I understand that I am free to resign at any time, with or without prior notice, and the employer reserves the same right to terminate my employment at any time with or without cause and without prior notice, except as may be required by law or as these rights may be modified by an applicable collective bargaining agreement. This application does not constitute an agreement or contract of employment for any specified period or definite duration. I understand that no Twin River supervisor or representative is authorized to make any assurances to the contrary and that no implied oral or written agreement contrary to the foregoing language is valid unless it is in writing and signed by Twin River’s Chief Executive Officer.
I also understand that if I am offered employment, I will be required to provide proof of my identity and proof that I am legally authorized to work in the United States. In this regard, applicable federal immigration laws require that I complete I-9 paperwork prior to beginning work.