Reservations Manager (Only Saudis)

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: Saudi Arabia - Al Khobar

Description

Key Responsibilities

• Drive Market Share and Revenue Performance.

•  Develop overall pricing strategy to include all market segments and distribution channels.

• Effectively manage and be in control of all inventory.

•  Responsible for effective implementation and compliance with Kempinski Revenue Management standards and initiatives.

•  Ensure all distribution channels are optimized.

• Share best Revenue Management practices and key learnings with peers and management.

• Play a leader role on the property’s weekly Revenue Management & Operations meetings.

•  Produce accurate forecasts on weekly and monthly basis (+/-5%).

•  Train, develop, and motivate staff to increase productivity.

•  Participate in staff recruitment, organise on-the-job and monthly training for all staff, supervise and manage performance in order to ensure clients’ satisfaction and adherence to Kempinski service standards.

• Control rates for group business, group space blockage and timely wash, especially during the peak season / high demand days when expected occupancy is above 85%.

•  Supervise the Reservations Agents in their daily duties, including pick-ups, travel agents’ commissions, staff responses to clients, etc.

• Update Serenata configuration / offers / confirmation letters to corporate design, if applicable.

• Control Rate Override Report on a daily basis for all departments.

• Assist in the preparation of the annual Room’s budget and the manning guide for Reservations.

• Follow up on lost business and bring information about them to the knowledge of the department superiors.

• Keep close follow up on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events etc.).

•  Spot-check reservations made the previous day and check all VIP arrivals.

• Prepare reports on a monthly basis.

•  Keep department informed of all changes in systems or procedures.

• Monitor group bookings and work closely with the Groups department in order to achieve budgeted figures.

• Maximise employee productivity and morale within the department and consistently maintain discipline following hotel guidelines and local regulations.

•  Achieve LQA / IFH results < 85%.

•  Maintain an internal up-sell program for the Reservations department.

•  Conduct annual performance evaluations.

•  Perform any other duties as assigned to them by management.

• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.