Customer Service / Sales Counter

ESPY LUMBER is seeking reliable and self-motivated individuals to work at our isales counter. The successful candidate must be personable, organized, service-oriented, and have computer knowledge in order to process customer orders quickly, efficiently, and accurately. Some light lifting may be required. This is a critical role, in a dynamic and growing organization, which we need to fill as quickly as possible. Join the Espy Team today!

Summary:

Assist with customer’s needs, answering telephone inquiries, general housekeeping in respective showroom areas, maintaining products & merchandising displays, as well as maintaining supplier catalogues. Process customer orders quickly, efficiently, and accurately.

Duties:

• Greet customers, be helpful & determine needs.
• Work with various other departments to get answers to customer questions.
• Process credit card transactions.
• Keep merchandise displays fresh & attractive in appearance, maintain product identifier tags.
• Become familiar with products and pursue product knowledge. Know your customers’ needs. Listen for new products to bring in and stay current with price changes.
• Be up to date on product discontinuation or changes.
• Maintain supplier brochures with pricing & information.
• Verify accuracy of cash transactions, closing the transaction drawer and notify supervisor of discrepancies.
• Be alert of suspicious activity to monitor/minimize theft.
• Be fully knowledgeable of company policies and procedures.
• Keeping sales area neat and tidy.

Qualifications:

• High school diploma or equivalent
• Bi-lingual (Spanish and English) a plus 
• Strong computer skills
• Ability to work a flexible schedule including overtime if needed
• Ability to lift up to 35 pounds