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Protective

Customer Relations Manager

Lake Forest, CAPosted 2 weeks ago
Full Timehybrid

Job Description

The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Customer Relations Manager (Client Relations Manager) will provide support for all functions within the Client Relations department with a primary focus on primary focus on product inquiries, completion and follow up of program rate chart requests, fee changes/updates, general product questions, and agent and dealer portal support. Candidates work with the entire Protective staff to ensure the success of Protective's clients with professionalism and enthusiasm and being the “GO TO PERSON” for all concerns, issues, and direction for everything pertaining to sales while maintaining the company’s philosophies and principles.

This is a Hybrid Employment Opportunity and requires onsite reporting Tuesday and Thursday each week! Work from home is permitted on Monday and Friday each week. 

Schedule: Monday - Friday 8:00am -5:00pm CST. 

Dealership Sales Support/Administration, Finance & Insurance (F&I), or F&I Agency is a plus!
Experience using CRMs such as Sales Force is a plus! 

The Customer Relations Manager (Client Relations Manager) will provide support for all functions within the Client Relations department with a primary focus on primary focus on product inquiries, completion and follow up of program rate chart requests, fee changes/updates, general product questions, and agent and dealer portal support. Candidates work with the entire Protective staff to ensure the success of Protective's clients with professionalism and enthusiasm and being the “GO TO PERSON” for all concerns, issues, and direction for everything pertaining to sales while maintaining the company’s philosophies and principles.

This is a Hybrid Employment Opportunity and requires onsite reporting Tuesday and Thursday each week! Work from home is permitted on Monday and Friday each week. 

Schedule: Monday - Friday 8:00am -5:00pm CST. 

Dealership Sales Support/Administration, Finance & Insurance (F&I), or F&I Agency is a plus!
Experience using CRMs such as Sales Force is a plus! 
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

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